Refund & Returns Policy

This policy explains when you can get a refund, replacement or return from Cardly.ae, operated by Meta Pro Solutions. It forms part of our Terms of Service.

• Cancel any time from Dashboard → Billing. Your plan stays active until the end of the current paid period and won't renew.
• No partial refunds. We don't refund the unused part of a month or year once it has started, except where required by law or as described below.
• Free trials. If you cancel before the trial ends, you won't be charged.
• Plan and seat changes. Changes apply immediately, and Stripe charges or credits the pro-rated difference for the rest of the billing period. Credits are applied to your future invoices rather than paid out, except where the law requires otherwise.

When we will refund a subscription payment

• You were charged twice, or charged the wrong amount because of an error.
• You were charged for a renewal after you had cancelled.
• We end your account or discontinue the Service when you're not at fault — you receive the unused portion of your prepaid fees.
• We make a change that materially reduces a service you've paid for and you cancel because of it — you receive the unused portion of your prepaid fees.
• The Service was unavailable for a prolonged period because of a problem on our side.
• In any other case where UAE law requires a refund.

Personalised products

NFC cards, review cards and stands that carry your name, logo, design or link are made to order for you. For this reason, we can't accept returns or cancellations for change of mind once production has started.

If you need to change or cancel an order, contact us as soon as possible. If it hasn't entered production yet, we'll cancel it and refund you in full, including the delivery fee.

Faulty, damaged or misprinted products

If your product arrives damaged, its NFC chip doesn't work, or it's printed differently from the details and design you approved, tell us within 14 days of delivery. We'll replace it free of charge or — if you prefer, or a replacement isn't possible — refund the product price and the delivery fee you paid for it.

A misprint is a difference from what you approved at checkout. Errors in the details you submitted (such as a misspelled name or wrong phone number) aren't misprints, but we can produce a corrected product at the normal price.

Normal wear and tear and damage caused after delivery — for example by bending, cutting or exposure to high heat — aren't covered.

Unpersonalised products

Items that aren't personalised, such as stock NFC stickers, can be returned for a refund within 7 days of delivery, provided they're unused, undamaged and in their original packaging. Unless the item is faulty, you pay the cost of sending it back and the original delivery fee isn't refunded.

1. 1Email hello@cardly.ae, ideally from the email address you used for the order, or call us on +971 4 430 1882.
2. 2Include your order number (for example CRD-2026-00001) and what's wrong. For damaged, faulty or misprinted items, attach clear photos of the product and its packaging.
3. 3We'll confirm the next steps, including how to send the item back if we need it. Please don't return items without contacting us first.

• Refunds go back to the original payment method (card, Apple Pay or Google Pay) through Stripe. We can't refund to a different card or in cash.
• We process approved refunds within 5 working days — for returns, once we've received and checked the item.
• Your bank or card issuer may take a further 5–10 working days to show the refund on your statement.
• Refunds are made in AED for the amount you paid. We're not responsible for exchange-rate differences or fees charged by your bank.

• Unused time in a subscription period that has already started, except in the cases listed above.
• Personalised products once production has started, unless they're faulty, damaged or misprinted.
• Delivery fees — unless the product was faulty, damaged, misprinted or sent in error, or the order was cancelled before production.
• Products damaged through misuse, or normal wear and tear.
• Promotional credits, discounts and referral rewards, which have no cash value.

If there's a problem with a payment, please contact us first — we can usually resolve it faster than a card dispute. If you open a dispute with your bank, we may pause the related subscription while it's reviewed. This doesn't affect your right to dispute a payment with your bank.

Email

hello@cardly.ae

Phone

+971 4 430 1882

Address

Meta Pro Solutions, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates