1.Where we deliver
We currently deliver only within the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We don't ship internationally.
We need a complete physical delivery address and a reachable UAE mobile number. We can't deliver to P.O. Box addresses. Deliveries to some remote areas may take longer; if that applies to your order, we'll let you know.
2.Delivery options and fees
| Option | Where | Estimated time after dispatch | Fee (VAT included) |
|---|---|---|---|
| Standard | All seven emirates | 2–4 working days | AED 20 — free on orders of AED 199 or more |
| Express | Dubai, Sharjah and Abu Dhabi | Next working day | AED 35 |
Standard
- Where
- All seven emirates
- Estimated time after dispatch
- 2–4 working days
- Fee (VAT included)
- AED 20 — free on orders of AED 199 or more
Express
- Where
- Dubai, Sharjah and Abu Dhabi
- Estimated time after dispatch
- Next working day
- Fee (VAT included)
- AED 35
The delivery fee is shown at checkout before you pay. There are no other delivery charges, surcharges or cash-on-delivery fees — all orders are paid online.
Free delivery applies to Standard delivery when the product total of your order (excluding delivery) is AED 199 or more. If you choose Express, the Express fee applies. Express isn't available outside Dubai, Sharjah and Abu Dhabi.
3.Production and delivery times
- Personalised products are made to order. We start production once payment has been received and your print details are complete, and dispatch your order as soon as it's ready.
- Delivery times count from dispatch. We'll email you when your order ships, and you can see its status — paid, in production, shipped, delivered — in Dashboard → Orders.
- Working days are Monday to Friday, excluding UAE public holidays. Orders dispatched late in the day, at the weekend or on a public holiday are counted from the next working day.
Delivery times are estimates. If we expect a delay, we'll tell you as soon as possible. If your order hasn't been delivered within 30 days of payment, or by a later date we agreed with you, you can cancel it for a full refund, including the delivery fee.
If an Express order arrives later than the next working day after dispatch because of a delay on our side, we'll refund the difference between the Express and Standard fees (AED 15).
4.Order tracking
When your order ships, we'll email you the courier's name and tracking number. You can also follow your order at any time in Dashboard → Orders.
We and the courier may call or message you — including on WhatsApp — about your delivery, so please make sure your mobile number is correct.
5.Receiving your order
- The courier may ask the person receiving the parcel to sign for it. If you ask the courier to leave the parcel with a building reception or security desk, it's treated as delivered once it's handed over there.
- Please check your parcel when it arrives. If the packaging is visibly damaged, take photos and, if possible, mention it to the courier.
- Products become yours when we've received full payment, and responsibility for the parcel passes to you on delivery.
6.Failed delivery and re-delivery
If the courier can't deliver — for example because nobody is available, the phone isn't answered or the address is incomplete — they'll usually try again or contact you. If delivery still fails, the parcel comes back to us and we'll contact you.
- Re-delivery: we'll send the parcel again for the Standard delivery fee (AED 20). If the failure was our fault or the courier's, re-delivery is free.
- Holding period: we keep a returned parcel for 30 days. If we can't reach you during that time despite reasonable attempts, we may cancel the order. Unpersonalised items are then refunded minus delivery costs; personalised items are made to order and aren't refundable in this case.
- Changing your address: email us before your order is dispatched. After dispatch, we can't guarantee that changes can be made.
7.Damaged, missing or lost parcels
- Damaged in transit: tell us within 14 days of delivery, with photos of the product and packaging. We'll replace the item free of charge or refund you — see our Refund & Returns Policy.
- Missing items: if something is missing from your order, tell us within 14 days of delivery.
- Lost parcels: if tracking hasn't updated for 5 working days, or the parcel shows as delivered but you haven't received it, contact us. We'll investigate with the courier and, if the parcel is lost, send a replacement or refund you in full.
8.Contact us
Questions about a delivery? Include your order number (for example CRD-2026-00001) so we can help quickly.
- hello@cardly.ae
- Phone
- +971 4 430 1882
- Address
- Meta Pro Solutions, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates